Diagnostic and repair results depend on charger condition, manufacturer design, parts availability and the nature of the failure. Payment for diagnostic service does not guarantee that a charger can be economically repaired.
Customers should never open, disconnect or handle energized EV charging equipment unless qualified to do so. Electrical disconnection and installation may require a licensed electrician depending on the equipment, location and applicable regulations.
Any additional repair or parts charges not included in the selected service must be disclosed to and approved by the customer before being performed.